Stantec designers share how a wheelchair challenge added another tool to their design toolkit: empathy.
Towards the end of my mother’s life, she was in a wheelchair, and I struggled helping her get around the city. I had similar challenges navigating the city with my child in a stroller. Then last December, I saw Jason Chiles—self-professed “Geek on Wheels”—at IIDEXCanada 2015, which is Canada’s National Design + Architecture Expo + Conference. He gave a seminar on accessibility fails and wins he has noticed going about his daily life in a wheelchair in Toronto, Ontario.
Jason’s experiences really resonated with me. He further opened my eyes to the lack of equitable access on our city streets, throughout our transportation system, and in our buildings—even in places designed to or beyond code. As a registered interior designer with a focus on healthcare design, I thought of myself as always keeping accessibility concerns at front of mind in my design work. But after seeing Jason, I realized I could probably do even better.
Jason got me thinking about Stantec’s architecture, engineering, and design office where I work, and whether we could challenge my colleagues who may not have faced accessibility challenges, either personally or with a loved one, in their day-to-day lives. Last spring, I asked Jason to share his story and experiences with our office. His talk made quite an impact on our team.
He closed his presentation by proposing a “wheelchair challenge,” which took place in July. An architect and an intern interior designer navigated through our office in a wheelchair, supported by Jason and their colleagues.
Check out our “wheelchair challenge” video to see how they did and what they learned.
The wheelchair challenge actually started out as a bit of a joke during a seminar on Designing with Empathy about a year before IIDEX Canada 2015. But after a few more talks and some brainstorming, it morphed into a serious challenge that I started to put out at various speaking engagements. Here’s the “What if?” that sets up the challenge:
You’ve recently been in a catastrophic accident that has left you paralyzed. You survived. You’ve healed. You’ve gone through rehab. You’ve got the equipment you need to live your life and now it’s time to go back to work. How well would your office stand up (if you’ll pardon the bad pun) to the challenge of a wheelchair?
The wheelchair challenge offers people the opportunity to do more than just listen to someone with a disability discuss what works and what doesn’t work in design. The challenge is about letting people experience a place they are familiar with from a different perspective and to push their assumptions of what accessibility means.
Up until IIDEX, no company or designers had taken me up on the challenge. Then I met Ena Kenny. We spoke at length about the issues of designing for accessibility and discussed the possibility of doing a talk with her Stantec colleagues and potentially doing the challenge. I’m grateful to Ena and Stantec for the chance to share my experiences and for being the first to take the wheelchair challenge. A special thanks as well to our two “guinea pigs on wheels,” Melina Davari and Vlad Bortnowski, for volunteering to step out of their comfort zones and take the challenge.
As the video shows, the wheelchair challenge turned out to be a valuable tool in changing some perspectives. These perspectives can apply to more than just employees, but to potential clients, customers, suppliers—anyone who lives and works with a disability.
The video also shows that Stantec’s downtown Toronto office does many things right and is actually quite accessible compared to many buildings I visit. However, the wheelchair challenge participants and I discovered obstacles that you just wouldn’t see unless you’re in a wheelchair. For example, the ramps in the office provide quite a workout and the lift needed to reach the building’s elevator takes a lot of time to use. These were the biggest eye openers. I face these types of challenges far too often in my life as both an IT consultant and accessibility advocate.
Is your workspace ready for a disabled coworker or a client who you didn’t know needed a chair, or was visually impaired? We can’t anticipate every possible disability, but when our spaces are designed with that empathy in mind, we can make them better for everyone’s use.
To learn more:
To arrange a wheelchair challenge, contact Jason Chiles at email@example.com
For more insights on accessibility, visit Jason’s Geek on Wheels blogsite
About the Author
Ena Kenny is passionate about the development of healthcare interiors. She creates supportive and patient-centered environments, placing an emphasis on design for mental health and senior-friendly design.More Content by Ena Kenny